Privacy Policy
Version: January 2026
By using the Bhagg platform, you agree to this Privacy Policy. We take the personal information of users in Bangladesh seriously. This policy explains what data we collect, why we collect it, how it is kept secure, and what rights you have.
1What Information We Collect
Bhagg collects two types of information — what you provide directly, and what is gathered automatically as you use the platform.
| Type of Information |
Example |
How Information Is Collected |
| Identity Information |
Name, date of birth, national ID number |
Registration Form |
| Contact Information |
Mobile number, email address |
Registration Form |
| Financial Information |
BKash/Nagad number, transaction history |
Payment Processing |
| Device Information |
IP address, browser type, operating system |
Automatic |
| Usage Information |
Games played, betting history, session duration |
Automatic |
| Verification Documents |
NID/passport photo, proof of address |
KYC Process |
Important: Bhagg never stores your full bank card number or PIN. All payment processing is handled exclusively through secure third-party payment gateways.
2Why This Information Is Collected
Bhagg uses your data only for specific, legitimate purposes. There is a clear reason behind every piece of information we collect.
- For account creation and management — to verify your identity and deliver our services.
- To process financial transactions — ensuring deposits and withdrawals are completed accurately.
- For KYC (Know Your Customer) verification — to confirm your identity in compliance with international financial regulations.
- To prevent fraud and money laundering — and to detect suspicious activity.
- To improve your platform experience — by understanding which features are used most.
- To provide support — so we can review your issue history and resolve problems faster.
- To send promotional offers — keeping you informed of relevant deals based on your preferences (you can opt out at any time).
- To promote responsible gaming — and to provide support when unusual betting patterns are detected.
Bhagg will never use your information for any purpose beyond those listed above. Should a new purpose arise, your consent will be obtained beforehand.
3Who Your Information Is Shared With
Bhagg never sells your personal information or shares it for advertising purposes. However, limited data may be shared with certain trusted parties where necessary to deliver our services.
- Payment Provider: Payment gateways such as bKash and Nagad receive only the information strictly necessary to process a transaction.
- Game Provider: Pragmatic Play, Evolution Gaming, and others — solely for managing gaming sessions.
- Legal Authorities: Information may be disclosed in response to a court order or a lawful request from law enforcement authorities.
- Audit & Compliance: Information required by licensing authorities or third-party auditors.
Guarantee: Bhagg has data protection agreements in place with every party listed above. They are not permitted to use your information for their own purposes.
4Cookies & Tracking Technologies
The Bhagg website and app use cookies — small files stored in your browser that help improve your experience on future visits.
🔐
Essential Cookies
Login sessions and security tokens — these are essential for the site to function.
Mandatory
📊
Analytics Cookies
Pages visited and time spent on site — this data helps us improve the platform.
Opt-Out Available
⚙️
Preference Cookies
Language preference, theme settings — so you don't have to reconfigure them each time you return.
Opt-Out Available
🎯
Marketing Cookies
To show relevant promotions — entirely optional.
Optional
You can disable cookies at any time through your browser settings — however, turning off essential cookies may cause certain parts of the site to not function properly.
5Data Retention & Retention Period
Bhagg retains your information only for as long as there is a legitimate purpose or legal obligation to do so.
- All data is retained for as long as your account remains active.
- Financial transaction records are retained for up to 5 years after account closure — a requirement under international financial regulations.
- KYC documents are retained for 3 years after account closure.
- Opting out of marketing communications means your data will no longer be used for that purpose, effective immediately.
- Once the designated retention period has ended, data is securely deleted or anonymized.
Please Note: Certain information cannot be deleted before a specified period due to legal obligations. However, Bhagg will delete the data once that period has passed, upon request.
6Your Rights Over Your Information
Bhagg gives you full control over your personal data. The following rights are available to you.
👁️
Right to Access
You can request to know what information Bhagg holds about you.
✏️
Right to Rectification
You can request corrections to any inaccurate or outdated information.
🗑️
Right to Erasure
You can request deletion of your data unless we are required to retain it by law.
⛔
Right to Restrict Processing
You can request that we stop using your information for a specific purpose.
📦
Right to Data Portability
You can request a copy of your information in a portable, readable format.
📣
Right to Lodge a Complaint
If you are unhappy with how your data is being used, you can file a complaint with Bhagg or the relevant regulatory authority.
How to Submit a Request: To exercise any of the rights above, email us at support@bhagg.click. We will respond within 30 days of receiving your request.
7Children's Privacy
Bhagg strictly does not serve anyone under the age of 18. No data is collected from minors, and any such account is closed as soon as this comes to our attention.
- Age verification is in place at the time of registration.
- Any information found to have been inadvertently collected from a minor will be deleted immediately.
- If a parent or guardian believes their child is using Bhagg, please let us know — we will take immediate action.
8Security Measures
Bhagg uses multiple layers of security to protect your information.
Active Security Layers
256-bit SSL/TLS encryption — applied to all data transmissions.
Two-factor authentication (2FA) — applied at account login and withdrawal
Database encryption — stored data remains encrypted at rest.
Firewall & DDoS protection — defending against external attacks
Suspicious login detection — instant alerts for any unusual access attempts.
Regular third-party security audits — at least twice a year
Staff have restricted data access — each team member can only view the specific information relevant to their role.
In the unlikely event of a data security incident (despite all measures in place to prevent one), Bhagg will notify affected users within 72 hours.
9Changes to the Privacy Policy
Bhagg may update this Privacy Policy when necessary. You will be notified in advance of any significant changes.
- The date of any changes will be noted at the top of the page under "Last Updated".
- For significant changes, advance notice will be sent to your registered email address or mobile number.
- Continued use of Bhagg after any changes will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, you will be given the option to close your account.
10Get in Touch
You can contact Bhagg for any privacy-related questions or requests.
- Email: support@bhagg.click
- Live Chat: Available 24/7 via the website or app
- Support Ticket: Log in to your account and submit a request through the "Support" section
Our Commitment: Privacy-related requests will be responded to within 30 days. For urgent matters, reach us directly via live chat — it's the fastest way to get a resolution.